Frequently Asked Questions
- 1 Is there a setup fee?
- 2 Can I cancel my account at any time?
- 3 What’s the time span for your contracts?
- 4 Can I change my plan later on?
- 5 Do you offer refunds ?
- 6 What payment methods are accepted?
- 7 Do I get updates for the premium plugin?
- 8 Do you offer support if I need help?
- 9 I want the annual license but I am only interested in principle for one year
- 10 I have other pre-sale questions, can you help?
Is there a setup fee?
No. There are no setup fees on any of our plans.
Can I cancel my account at any time?
Yes, if you ever decide that Magic Post Thumbnail isn’t the best plugin for your business, simply cancel your account from your Account panel. You’ll still be able to use the plugin without updates or support.
What’s the time span for your contracts?
All plans are year-to-year unless you purchase a lifetime plan.
Can I change my plan later on?
Absolutely! You can upgrade or downgrade your plan at any time.
Do you offer refunds ?
We don’t offer refunds, but we do offer a free version of the plugin to see if it fits your expectations. Also, if you are not sure about features, if can still contact us.
What payment methods are accepted?
We accept all major credit cards including Visa, Mastercard, American Express, as well as PayPal payments.
Do I get updates for the premium plugin?
Yes! Automatic updates to our premium plugin are available free of charge as long as you stay our paying customer. If you cancel your subscription, you’ll still be able to use our plugin without updates or support.
Do you offer support if I need help?
Yes! Top-notch customer support for our paid customers is key for a quality product, so we’ll do our very best to resolve any issues you encounter via our support page.
I want the annual license but I am only interested in principle for one year
You can buy the plugin, and cancel your subscription when you want. If you do this the first year, it will have updates only the first year, and no more after.
I have other pre-sale questions, can you help?
Yes! You can ask us any question through our support page.